Earlier today, I presented as part of a Gartner private webinar, covering our highly successful journey with Artificial Intelligence (AI), specifically the development and scale of an Agentic AI platform.

Gartner AI Webinar

Outlined below are a few highlights from the webinar, which included a live overview of the platform.

  • User Adoption: The custom platform, ElancoGPT, boasts a 90% adoption rate across the workforce (~11,900 users) with employees independently creating over 4,000 custom AI personas and agents.

  • From Chatbot to “Agentic” OS: Elanco evolved a simple 2022 chatbot into a multi-model and multimodal platform that integrates directly with core enterprise systems (e.g., SAP, ServiceNow, SharePoint) and autonomously acts on data.

  • Tiny Team, Huge Impact: The platform was built entirely in-house by a small squad of fewer than six engineers—many of them students or recent graduates—without the use of expensive third-party consultancies.

  • Staggering ROI: The custom build generates a conservative $6.8 million return on investment against operating costs of just $120,000 per year. For comparison, licensing Microsoft 365 Copilot for the same workforce would cost roughly $4.5 million annually.

  • Real-World Value: AI is actively transforming daily operations, including automating weeks of manual R&D regulatory work, instantly triaging HR requests, and creating AI-generated customer insights for sales reps.

It was a fun presentation, with approximately 60 companies in attendance. The session was recorded. Therefore, if you are a Gartner customer, you should be able to request access.

enterprise architecture ea enterprise_architecture artificial_intelligence ai machine_learning ml generative_ai agentic_ai large_language_model llm natural_language_processing nlp transformer data prompt_engineering model_context_protocol mcp openai chatgpt gpt o1 microsoft google gemini gemini_pro imagen imagen_2 imagen_3 ai_studio gartner webinar lifeinwork